Skip to main content

Returns Process Flowchart

A reverse-logistics SOP poster: three swimlanes from RMA intake to disposition, the tear-off return label the customer prints, and the desk's own metrics — flowchart, label mock, gauge and sparkline all drawn declaratively beside the document's normal tables and text.

  • Swimlanes and nodes with depth. Lane bands are plain tinted rectangles; process boxes and the decision ellipse carry a dropShadow, and the terminal node is a solid circle with white text via the style's fill.
  • A decision you can tap. The "inspection grade?" ellipse carries a link — it opens the grading guide straight from the printed PDF or the Word file. The coordinator's e-mail line is a mailto: link on plain svg text.
  • Checkpoints on the route. Connector runs are polylines with a markerMid dot at every tracked scan and triangle markerEnd heads; the carrier-custody lane is a strokeDasharray of tiny on-segments with strokeLinecap: round — a true dotted line.
  • Tear-off return label. A dash-bordered card holding a QR code tinted by the style's fill, an RMA code pinned to its slot with textLength, and a cut line whose dash phase is tuned with strokeDashoffset.
  • Desk metrics. The 48-hour turnaround gauge is two round-capped arcs (track + drop-shadowed value); the 7-day intake trend is a marker-dotted sparkline.
  • Edge labels that stay legible. "grade A/B/C" sit on a backgroundColor wash, so connectors never strike through the text.
  • Contact photo in a circle. The coordinator's photo is an image with a circle clip and preserveAspectRatio: slice, ringed by a plain circle stroke.

Features used: SVG, Markers, Clickable shapes, Image clipping, Barcodes, Tables, Styles